Articles

 Are your severs connected 24 hours a day, 7 days a week? If not, when and why are they disconnected?

Yes. They are always connected and always monitored.  However, please be aware that all servers...

 Can I access my domain address with or without the "www"?

Yes, you will be able to access the domain address with or without the "www" in front of the...

 Can I test your server's connection speeds?

Sure. Click Here to download our test files.  These files are from our main LA network, but will...

 Do you offer telephone support?

We do not offer telephone support. Our thinking behind phone support is that the money used for...

 How am I billed for your services?

We bill our clients using the PayPal Internet Billing System, 2CO, AlertPay, and standard credit...

 How do I register my domain?

You are more than welcome to register your domain yourself by going to any domain registrar.  We...

 How does your support service work for existing clients? How does it compare to other companies' support?

WSWD prides itself on fast, friendly support.  WSWD support is available 24 hours/7days per...

 How long have you been in business?

WSWD has been in operation since 1996, and currently operates as a registered private corporation.

 I think my last hosting company was run by a bunch of kids. How do I know WSWD is any different?

Oh, no kids here!  We have been in the hosting industry since 1996, and presently operate as a...

 Is a SSH/shell account included?

We do not normally include SSH access with shared/reseller accounts.  If you prove an...

 What are your business hours?

Our Sales and Billing Departments are open Monday - Friday, 9am-5pm Pacific Time.   Our Support...

 What does it cost to transfer a domain name?

There is no fee for transferring your domain to wswd.net, assuming your domain registrar or the...

 What is the normal setup time for your services?

General Account: Account activation usually takes place quickly upon receiving payment for...